Free shipping from 99 €

Cart

0
Terms of Withdrawal

Terms of Withdrawal

7. Right of withdrawal
7.1
In compliance with art. 52 of the Consumer Code, you have the right to withdraw from the contract concluded with the Seller, without any penalty and without specifying the reason, within fourteen (14) days, starting from the day of receipt of the products purchased on www.outletcaffe.shop unless the packages purchased are sealed and / or not damaged. After 14 days, the return is charged to the buyer and in case of replacement, the new shipping costs will also be charged, or for the reimbursement of the goods only, net of the costs incurred at the first shipment.

7.2
In compliance with art. 54 of the Consumer Code, you can withdraw from the contract concluded with the Seller using, at your choice, one of the following methods:

a) contact the Seller by email info@outletcaffe.shop by filling in the personal data and the order number reference in order to monitor the return and issue the refund when due.


b) the goods must be sent to REGGIANA DISTRIBUTORI SRL, via Adua n. 24 / A 42124 Reggio Emilia

7.3
In compliance with art. 57 of the Consumer Code, once the withdrawal from the contract has been exercised, you will have to return the products to the Seller by delivering them to the courier for shipment within fourteen (14) days from when you notified the Seller of your decision to withdraw from the contract.

7.4
The only expenses at your expense are those for returning the purchased products.

7.5
The return will be fully charged to the Seller only in the case of defective goods or errors in sending goods by the Seller.
It is understood that, in this case, an amount equivalent to the cost of the standard shipping of the purchased products will also be refunded, while, in accordance with art. 56, paragraph 2, of the Consumer Code, any additional costs incurred by you for choosing a different and / or faster type of shipment and delivery than the standard one will not be reimbursed. In this case, your responsibility may remain in the event of loss or damage to the products during transport, which is due to your negligent choice of the carrier and / or of the shipping methods.

7.6
The right of withdrawal - in addition to compliance with the terms and methods described in paragraphs 7.1, 7.2,7.3 and 7.4 above - is understood to be exercised correctly if the following conditions are also fully met:

to. the right of withdrawal must be duly exercised within fourteen (14) days of receipt of the products;

b. the products must not have been used,

c. the package must be sealed and unopened as received from the manufacturer;

d. the products must be returned in their original and unopened packaging;

And. the returned products must be delivered to the shipper within fourteen (14) days from when you notified the Seller of your decision to withdraw from the contract;

f. the products must not be damaged.

Pursuant to art. 59 of the Consumer Code of food products, the right of withdrawal is also excluded in the event that you have purchased packaged / sealed products and return them open or sealed goods that do not lend themselves to being returned for hygienic / food reasons or related to the protection of health and were opened after delivery.

7.7
The Seller will make the necessary checks in order to verify the conformity of the returned products to the conditions and terms indicated in paragraph 8.7 above.

If the right of withdrawal is exercised following the methods and terms indicated above, the Seller will send you, via e-mail, the relative confirmation of acceptance of the products thus returned and to reimburse any sums already collected for the purchase of the products. according to the terms and conditions provided.

7.8
The sums will be refunded to you as soon as possible only after receiving the goods and accurate control checks.

7.9
If the methods and terms for exercising your right of withdrawal are not respected, referred to in letters a), e) and f) of the previous paragraph 7.6 or in the hypothesis referred to in art. 59 of the Consumer Code, you will not be entitled to a refund of the sums already paid to the Seller. The Seller will notify you by e-mail of the non-acceptance of your return. Within 14 days of receiving the Seller's e-mail, you can choose to get back, at your expense, the products in the state in which they were returned to the Seller, notifying the Seller, according to the methods that will be communicated to you. Otherwise, the Seller may keep the products, in addition to the sums already paid for their purchase.

If, on the other hand, the Seller's checks show that the conditions referred to in letters b), c) and d) of paragraph 7.6 above are not met, you will not be entitled to a full refund of the sums already paid to the Seller. In compliance with art. 57, paragraph 2, of the Consumer Code, you will, in fact, be responsible for the decrease in value of the returned products, resulting from a use other than that necessary in order to allow you to ascertain the nature, characteristics and functioning of the products themselves. In this case, the amount of the goods that arrived open and / or damaged will be deducted from the refund provided.

The Seller assumes no responsibility in the event of products returned by mistake or items forgotten in packages or returned products.

8. Times and methods of reimbursement
8.1
Whatever the payment method you use, the refund due, in whole or in part, is activated by the Seller, in the shortest possible time only after receipt of the goods at the Seller's headquarters, after verifying the correct execution of your right of withdrawal and verification of returned products.

8.2
The Seller reimburses using the same payment method you used for the purchase of the returned products.

8.3
We remind you that the value date of the re-credit will be different from that of the debit.
Share by: